Refund policy

๐Ÿ”„ Return & Exchange Policy โ€“ Trusty Mart

Trusty Mart par hamari koshish hoti hai ke aapko behtareen quality ki products milen. Agar aap apni purchase se mukammal tor par mutmain (satisfied) nahi hain, to hum aapki madad ke liye hazir hain.

1. Exchange & Return Period

Aap product milne ke 7 din ke andar exchange ya return ki request kar sakte hain. 7 din guzarne ke baad hum exchange ya refund qubool nahi kar sakenge.

2. Eligibility for Returns

Item exchange ya return karne ke liye darj-zail sharait ka hona zaroori hai:

  • Product bilkul original condition mein honi chahiye.

  • Product unused (istimal shuda na ho) aur unwashed honi chahiye.

  • Original packaging, tags, aur labels barkarar honi chahiyen.

  • Purchase ka proof (Order ID ya Invoice) hona lazmi hai.

3. Non-Returnable Items

Kuch items hygiene aur safety ki wajah se return nahi kiye ja sakte (jab tak ke woh defective na hon):

  • Jewelry items (Earrings, etc.)

  • Personal care products.

  • Items jo "Final Sale" ya "Clearance" mein khareedi gayi hon.

4. Exchange Process

Agar aap size change karna chahte hain ya koi dusri product lena chahte hain:

  1. Hamare WhatsApp number ya Email par apni Order ID ke saath rabta karein.

  2. Item ko hamare warehouse address par wapas bhejein.

  3. Item receive aur inspect hone ke baad, hum aapka naya order dispatch kar denge. (Note: Exchange ki surat mein delivery charges customer ko ada karne honge, siwaye us surat ke jab product defective ho).

5. Refund Policy (Money Back)

  • Agar product defective (kharab) hai ya galat bheji gayi hai, to hum 100% refund ya free replacement denge.

  • Refund aapke bank account ya EasyPaisa/JazzCash mein 5-7 working days ke andar transfer kar diya jayega.

  • Change of mind ki surat mein sirf product ki qeemat refund hogi, delivery charges minus kar diye jayenge.

6. Damaged or Wrong Items

Agar aapko koi cheez tooti hui ya galat mili hai, to furan (24 ghantay ke andar) humen pictures/video ke saath inform karein taake hum furan action le saken.

๐Ÿ“ฉ How to Contact Us?

Kisi bhi sawal ya request ke liye humen yahan rabta karein:

  • WhatsApp: [+92-3286103640]

  • Email: [ย trustymart8677@gmail.com]

  • Website: www.trustymart.com